Find answers to common questions and get the help you need
Learn how to set up your account and create your first campaign
Discover advanced features and best practices for optimization
Understand pricing, billing cycles, and plan upgrades
Troubleshooting, bug reports, and technical assistance
Creating your first product feed is simple: 1) Upload your product data via CSV or Google Sheets, 2) Map your product fields (name, price, description, image), 3) Choose a template or create your own, 4) Generate and preview your visuals. Our step-by-step wizard guides you through each stage.
We support CSV files (.csv), Excel files (.xlsx, .xls), and direct Google Sheets integration. For API connections, we support JSON and XML formats. Your data should include at minimum: product name, price, and image URL. Additional fields like description, category, and SKU enhance your campaigns.
Account setup takes less than 5 minutes. After signing up, you can immediately start uploading your first feed. Creating your first campaign typically takes 10-15 minutes, depending on your data size and customization needs. Our onboarding wizard makes the process smooth and intuitive.
No technical knowledge required! Pblish is designed for marketers, not developers. Our drag-and-drop interface, pre-built templates, and automatic field mapping make it easy for anyone to create professional campaigns. If you can use spreadsheet software, you can use Pblish.
This depends on your plan: Starter (5,000 products), Foundation (25,000 products), Ultimate (30,000 products per feed). You can process multiple feeds simultaneously, and generation typically completes within 2-10 minutes depending on complexity and volume.
Yes! Our template editor allows full customization of layouts, colors, fonts, and branding elements. You can start with our pre-built templates and modify them, or create completely custom designs. Save templates for reuse across different campaigns and share them with your team.
We support all major social media and advertising formats: Facebook/Instagram posts and stories, Google Ads, TikTok, Pinterest, Twitter, and custom sizes. Output formats include JPG, PNG, and MP4 (for video content). All images are optimized for each platform's requirements.
Our AI automatically detects product boundaries and removes backgrounds with 95%+ accuracy. You can then add custom backgrounds, gradients, or keep them transparent. The AI works on various product types including clothing, electronics, furniture, and more. Manual touch-ups are available if needed.
Yes! We integrate with Shopify, WooCommerce, BigCommerce, Magento, and other platforms via API connections. You can also sync with Google Merchant Center, Facebook Catalog, and advertising platforms. Real-time sync ensures your campaigns stay updated with inventory changes.
The 7-day free trial includes full access to all features: unlimited template creation, up to 100 test images, all integrations, team collaboration, and customer support. No credit card required to start. You can upgrade anytime during or after the trial period.
Yes, you can upgrade, downgrade, or cancel anytime. Plan changes take effect immediately for upgrades, or at the next billing cycle for downgrades. Cancellations can be done from your account settings, and you'll retain access until your current billing period ends.
If you exceed your image or feed limits, you'll be charged overage fees as listed in your plan details. We'll notify you when approaching limits. Alternatively, you can upgrade to a higher plan to avoid overage charges and get better per-unit pricing.
Yes! Annual billing provides a 20% discount on all plans. You'll be billed once yearly instead of monthly, and the discount is applied automatically. Annual subscribers also get priority support and early access to new features.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual plans. Enterprise customers can also pay via invoice. All payments are processed securely through Stripe with 256-bit SSL encryption.
First, verify your image URLs are accessible and in supported formats (JPG, PNG, WebP). Check that required fields (name, price) are filled. Ensure your template has proper field mappings. If issues persist, check our status page or contact support.
Use our contact form and select "Technical Support" or "Other" for feature requests. Include screenshots, browser details, and steps to reproduce issues. We typically respond within 24 hours and prioritize bug fixes in our development cycle.
Yes! We use enterprise-grade security with 256-bit SSL encryption, SOC 2 compliance, and regular security audits. Your data is stored in secure, geo-distributed servers. We never share your data with third parties. See our Privacy Policy for full details.
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